-464x446.png "Ralmeno Tech INC")
Updated: September 29, 2026
This product's refund policy applies differently depending on the user's region. All refund requests must comply with the corresponding window period and usage guidelines. Requests outside the scope of the rules or meeting exclusion conditions will not be refunded.
I. Rules Exclusively for European Economic Area (EEA) Users
In accordance with relevant laws and regulations of the European Economic Area, EEA users are entitled to a **14-day cooling-off period**, calculated from the date of the user's first subscription purchase or automatic renewal deduction.
1. During the cooling-off period, if the user has not extensively used the product's core paid functions and has not incurred substantial service consumption, they can apply for a full refund for the current order;
2. During the cooling-off period, if the user has extensively used paid functions and incurred substantial service consumption, we reserve the right to issue a partial refund after deducting the corresponding service usage fee, or to reject the refund request in accordance with the law.
II. General Rules for Non-EEA Users (USA, Asia Pacific, etc.)
1. New Subscription Orders: After placing their first order for a paid package, users can apply for a full refund within **7 calendar days** if they have not extensively used the core paid features. Orders placed after the 7-day window will not be refunded.
2. Auto-Renewal Orders: After the system automatically deducts the renewal fee, users must submit a refund request within **7 calendar days**. Users who have not extensively used the paid benefits for the current period can apply for a full refund. Orders placed after the 7-day window will not be eligible for any refund requests for the current billing cycle.
III. Globally Applicable Refund Exclusion Clauses
The following non-refund situations apply to users in all regions, with no exceptions:
1. No refunds based on remaining days or duration during the subscription period: Regardless of the reason, if the subscription fee is not refunded based on the remaining days or duration during the subscription period, or if the user voluntarily stops or abandons the service, the remaining unused period's benefits will not be refunded;
2. No refunds for accounts that violate regulations: If a user account violates the user agreement, engages in malicious order manipulation, repeatedly requests malicious refunds, abuses service benefits, or engages in illegal arbitrage, we reserve the right to directly reject the refund application and reserve the right to restrict or terminate the service;
3. One-time permanent subscription products: No refund applications will be accepted after the 7-day cooling-off period for permanent subscription products;
4. For orders where exclusive benefits, redeemed perks, gifts, or unlocked exclusive features have already been partially enjoyed, we reserve the right to deduct fees or reject the refund based on the usage of these benefits.