Updated: September 29, 2026
1. This platform only supports refund applications via email customer service. Private messages, comments, support tickets, and verbal applications via online customer service are not supported.
2. Users applying for a refund must provide the following complete information: registered email/account, accurate order number, payment time, reason for refund, and relevant screenshots (if necessary). Applications with incomplete materials, inconsistent information, or orders that cannot be verified will not be accepted.
3. The official review period is 2-3 business days, including document verification, usage record review, and risk control review.
4. After approval, the refund will be returned to the original payment channel. For bank cards, credit cards, and third-party payment methods, the arrival time is 5-10 business days, depending on the bank and payment institution's clearing time. The platform is not responsible for delays in payment channel arrival.
5. If a user has multiple refunds, disputed orders, or risky orders, the platform may extend the review time and conduct a risk control review.
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