Refund application methods and review time

Updated: September 29, 2026

1. Application Channel: Users wishing to apply for a refund must submit their application through the official customer service email address. Other offline or private message application methods are not currently supported.

2. Application Materials: The refund email must fully specify **the account registration email address, the corresponding order number, and a detailed reason for the refund**. Incomplete materials will result in delays in review or rejection of the application.

3. Review Time: After receiving complete refund application materials, we will complete the qualification review within **2-3 business days** and notify you of the review result via email.

4. Refund Arrival: Approved refunds will be **returned to the user's original payment account/payment card**. Due to varying clearing times among issuing banks and payment platforms, the fund arrival period is generally 5-10 business days, subject to the payment provider's records.